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It’s great that you’re sharing your neighbor Bob’s experience with Alpha Tonic! It sounds like he’s had a mixed, yet somewhat positive experience with the product, especially with a slight reduction in the ringing. It's important to note that tinnitus can be a tricky condition to treat, and results often vary from person to person.

The mixed reviews you mentioned are common with supplements like Alpha Tonic, where some people experience noticeable benefits, while others might not see much change. The concern about stomach upset is worth considering, and it’s always a good idea to start with a small dose to see how your body reacts, especially if you’re sensitive to certain ingredients.

As for customer service and refund issues, those can certainly be red flags when buying a supplement online. I agree that it’s essential to read the fine print and ensure that you fully understand the return policy and what’s covered under the money-back guarantee.